Welcome to em-trak product support, please click on the image of the product to be directed to FAQ's and Downloads.
Click here for details of the em-trak warranty policy.
AIS is an international technology standard that improves maritime safety and security - Click here.
An international network of knowledgeable em-trak dealers - click here.
My em-trak A100 AIS Class A is easy to use and has been completely reliable. And its USCG certified.
Having upgraded to the em-trak B100 AIS Class B I now see more AIS targets.
Em-trak customer support made it so easy for me to connect my AIS to my PC and chart plotter.
For your security and peace of mind we use Stripe for our payments. Please
complete the payment information to finalise your purchase. Upon completion of the purchase you will
receive an email confirming your purchase(s) and our details in the event of a problem. We aim to
dispatch all orders within two (2) working days.*
*You can use the id's below to retrieve any information about your orders. Each id represents an
order with em-trak.
* If you have a VAT number you can enter it in the next stage.
Please complete your payment and shipping details, once you have completed your details and are
happy to proceed payment will be taken from your card.
* Subject to stock availability, your order will be dispatched, from our warehouse in the UK, within 2
working days. On the day
your order is dispatched you will receive a confirmation email, along with a shipping tracking number.
If there is any delay we
will contact you by email. If you have any questions about your order status,
email us at [email protected]
All em-trak products are provided with a comprehensive three year warranty against manufacturing and
design faults. In the unlikely event of a problem, the support section of our web site provides some
trouble shooting advice or you can contact our Customer Support Team at [email protected]
We strive to provide the finest customer support. In the unlikely event of a problem our customer
support team are there to help and can be easily contacted by email. If your unit needs to be returned
to us we will endeavour to minimise the time it takes and keep you informed at all times.
Our life time customer support commitment means that we are always there to support you, even if your
product is out of warranty. If you have a faulty product, then in the first instance contact our
customer support team at [email protected] to see if the problem can be easily resolved. If the issue
cannot be resolved in the field, then you can send the unit to em-trak and for a fixed fee of $100 we
will investigate the problem and provide you with an estimate for repair. Upon your approval we will
carry out the repair, give the unit a full service and return it along with a 3 month warranty.
This product is supplied with a PC based programming tool which allows you to program the device with
your vessel details.
If you are located in the USA, the law states that you must have a competent professional program the
unit for you. Alternatively, once you have placed your order, we will contact you to see if you would
like us to program the unit on your behalf prior to dispatch.
This product must be programmed to operate. To program the product you will need the Identifier
Programming Kit which can be purchased as an accessory: details available in the
accessory section of our web site. Alternatively upon request we can program the Identifier with your
information prior to shipment. We will contact you upon receipt of your order if you do not order a
programming kit to obtain programming information.
In standard form, this product is a modified CSTDMA Class B transceiver with a TUV issued R&TTE
certificate. It is not certified by the FCC for use in the USA and may require local authority approval
for operation in other territories. It is your responsibility to ensure that you are legally operating
the Identifier. If you are unsure about this issue, please contact us or your local radio authorities.
Copyright em-trak Marine Electronics Ltd 2017
Contact us on the numbers below or
alternatively complete our online form.
UK HEAD OFFICE
US REGIONAL OFFICE
US SUPPORT ENQUIRIES
Designed & Built by AJADESIGN.CO.UK
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