Please review our Q&A’s section below, which lists some of the more common questions we are asked specifically about AIS. If you don’t find an answer then please contact us directly at [email protected], or complete the form at the bottom of this page.
WHO ARE EM-TRAK?
We are the world’s largest and most established brand of AIS transceivers. Our products are the choice of professional mariners worldwide with most Navy and marine emergency services using em-trak products due to their proven field performance and robust reliability. We supply transceivers globally and have a growing network of over 1,000 dealers.
We are owned by SRT Marine Systems who are the global leaders in AIS technology since 1987 and provide em-trak with all our technologies and products which are entirely developed and manufactured in Europe and certified to the highest standards in the USA and Europe for worldwide use.
CAN I CONNECT AN EM-TRAK AIS TO MY TABLET?
All em-trak AIS transceivers will connect to your tablet and any navigation application you are using – please note that you must have a navigation application running on your tablet. This will enable you to see AIS targets on your screen. How you physically connect to your tablet depends on you, some em-trak devices have blue-tooth and wifi and so you can connect wirelessly and using a cable, others don’t and so it’s just a simple cable.
If you aren’t sure just ask us.
CAN I CONNECT AN EM-TRAK AIS TO MY CHART PLOTTER?
Yes. All em-trak AIS transceivers will connect to your chart plotter – no matter what make or model. This will enable you to see AIS targets on your screen. How you physically connect to your tablet depends on you, some em-trak devices have blue-tooth and wifi and so you can connect wirelessly and using a cable, others don’t and so it’s just a simple cable.
If you aren’t sure just ask us.
CAN IN CONNECT AN EM-TRAK AIS TO MY SMART PHONE?
Yes. All em-trak AIS transceivers will connect to your tablet and any navigation application you are using – please note that you must have a navigation application running on your tablet. This will enable you to see AIS targets on your screen. How you physically connect to your tablet depends on you, some em-trak devices have blue-tooth and wifi and so you can connect wirelessly and using a cable, others don’t and so it’s just a simple cable.
If you aren’t sure just ask us.
WILL MY EM-TRAK WORK WITH ANY CHART PLOTTER
Yes. We guarantee that you can connect any em-trak AIS to any chart plotter – no matter who the manufacturer. This is because all em-trak AIS have both NMEA0183 and NMEA2000 data output formats and all chart plotters use one or both of these for data connections.
Do I need special skills to install an em-trak transceiver?
No. em-trak transceivers are specifically designed for installation simplicity. Every em-trak transceiver is supplied with clear and straight forward instructions and help is always on hand from our support team.
What's different about em-trak AIS transceivers?
Many things. Fundamentally they have better core technology and are better made – which means they perform better and last longer. The core technology is a highly integrated AIS module/engine which combines state of the art electronics design with super-efficient software – whilst what AIS appears to do is simple, how it does it is very complex and like with most products, well designed and engineered technology delivers better performance in the field.
Quality wise, our transceivers are designed and built from the ground up to survive and thrive for years on end in the most harsh marine environments. This means withstanding years of damp, cold, heat, vibration and shock, all whilst operating faultlessly. This is only achieved with robust product design and quality manufacturing. All of this is integrated within an elegant, light-weight, easy to use product design.
Does power consumption matter?
Yes. As you know a boat has a fixed amount of available power. As such its always important to minimise power consumption. This is achieved at the core technology level and this is again where em-trak products excel far beyond others, delivering superior performance, whilst consuming less power.
Will my em-trak process all AIS transmissions and information?
Yes. Every em-trak AIS fully complies with the international AIS standards – with rigorous testing and certification in both EU and USA. This ensures that all AIS transmissions, no matter from whatever brand of AIS transceiver is received and processed in real time. With em-trak you miss nothing and see everything AIS.
How good is the em-trak warranty?
The em-trak warranty is the best in the business. Over many years em-trak has built an unrivalled reputation for quality and reliability and on the rare occasion something goes wrong providing immediate customer support to resolve.
Every em-trak AIS transceiver has our global 3 year warranty which provides complete peace of mind.
Core technology continuously developed and proven over many years guarantees you the very best AIS receive and transmit and GPS performance, coupled with the lowest power consumption of any comparable AIS transceiver.
Quality engineered and manufactured with the best components to provide years of continuous, maintenance free operation in even the most extreme environments – impervious and protected against the long-term effects of water, damp, shock, vibration and extreme cold and heat.
PLUG & PLAY
Guaranteed connectivity to any chart-plotter and PC/Phone/Tablet/Watch and navigation app. This ensures you are not limited to any display device or navigation application now or in the future and can maximise AIS related functionality such as weather, MOB, anti-collision, anchor safety, vessel tracking and more.
With features such as FLEXI-FIT bracket, integrated GPS antenna, VHF antenna splitter and unlimited connectivity options such as NMEA2000 & 0183, Bluetooth & Wifi. em-trak AIS transceivers are easy to configure and install on any boat.
em-trak transceivers are rigorously tested and certified for global regulatory compliance. This includes FCC, USCG, Canada and EU test and certification.
24/7 CUSTOMER SUPPORT
Warranty & support
em-trak transceivers are designed and engineered for a life time of reliable operation in even the most extreme environments. This is supported by our best in class global warranty program with 24/7 customer support