Returns

With em-trak you can buy with confidence. If you are unhappy with your new product for any reason, within two days of receipt and subject to the product and packaging being complete and undamaged, you may return it to us for a full refund.

We are sorry, but we cannot accept the return of any product if you have not advised us in writing within 48 hours of receiving your em-trak product, or if it has been used and or damaged or if any of the package is incomplete. All em-trak products benefit from our three year global warranty.

In the unlikely event of a problem, please contact our Customer Support department (24/7) at support@em-trak.com and one of our experts will work with you to instantly resolve your issue or arrange the repair or replacement of your em-trak product. The warranty is invalidated if the product has been incorrectly used, damaged or tampered.