Support

a dedicated 24/7 global customer support team at your disposal

em-trak dedicated customer support is available 24/7 globally to help you get the most from your em-trak product. Our FAQs should solve most issues. But should you require anything else, please email our team for a quick reply.

  • MMSI NUMBER CHANGE

    If you have an em-trak B100 and for some reason you need to change the MMSI number (typical reasons might be that you’ve upgraded to an international MMSI number, perhaps you’ve noticed that your MMSI number is wrong or maybe you’ve just bought another boat and want to take your em-trak product with you. We now have a solution which doesn’t involve you having to return your B100 back to the retailer to be rest.

    Simply complete the contact form below and in return we will email you a configuration file that you can save to an SD card and then apply to the B100 without needing to connect it to a PC.

  • Technical Support

    Our products are easy to install and easy to use. However, if you need additional support regarding your product please complete the form below and one of our customer support team will contact you within one (1) working day.

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